Greg Dawes, P.E.

EDUCATION AND TRAINING

  • University of Florida, Masters of Business Administration (2017)
  • University of Florida, Masters of Engineering, Industrial & Systems Engineering (2016)
  • Florida Professional Engineer License (2011)
  • Clemson University, Bachelor of Science Mechanical Engineering (1995)

PROFESSIONAL EXPERIENCE

Omega Forensic Engineering, Parkland, FL, 2020 – Present

Forensic Engineer

  • Performs forensic evaluations of buildings and structures to evaluate cause and origin of distressed conditions. Evaluations typically include inspections, documentation, and engineering reports.

Emerson (Final Control Lifecycle Services), Lakeland, FL, 1995 – 2020

 Director of Educational Services, 2017 to 2020

  • Strategic transformation of legacy Educational Services department to meet modern customer demands
  • Develop new deliverables including Immersive Learning Environment, Augmented & Virtual Reality
  • Modernize existing e-Learning content while expanding training catalog
  • Architect Partner Learning program to maximize global sales & service effectiveness
  • Support Training & Development program initiatives & projects across all Business units & World Areas

Program Manager, 2015 to 2017

  • Create new vision, mission & direction for Training & Development & Seasonal Workforce Programs
  • Oversee implementation of Oracle Learn Cloud learning management system (LMS)
  • Develop new curricula & training structure beyond the existing Fisher technician certification portfolio
  • Create Seasonal workforce program including policies, procedures & governance documentation
  • Recruit, hire, train, retain & mentor seasonal workforce personnel • Continuous oversite responsibility of the nuclear qualifications program

Nuclear Program Manager, 2013 to 2015

  • Responsible for overall improvement oversight & direction of nuclear industry customer engagements
  • Developed Outage Excellence Guideline for operations managers & technical personnel to clearly define all aspects of well-executed customer engagement
  • Created evaluation & vetting process for personnel performance including execution standards along with qualitative & quantitative measurements with communication plans
  • Prepared training & communication materials for familiarization of new to the industry operations personnel
  • Forecast & advise senior management on staffing levels, recruiting needs & training requirements
  • Develop Key Performance Indicators & performance measurement metrics for contract incentives & negotiations
  • Facilitate international service assignments & training coordination with European &Asian counterparts on special application services in both China and Spain
  • Collaborate with factory Nuclear Business Unit, Qualifications Engineering Department, Hamilton ON Service Center & Columbia, SC service centers on order process improvements, quality & qualification engineering deliverables

Region Manager, 2007 to 2013

  • Direct responsibility for Lakeland, Jacksonville & Atlanta service centers
  • Supported Director of the Gulf Region in all strategic activities
  • Achieve profitable revenue goals in excess of $12M with positive 3-year CAGR
  • Manage & develop 10 associates in various roles, including 2 managers across 2 states & 3 facilities
  • Plan & budget business expenses & capital based on revenue for annual operational reviews
  • Expand service capabilities & deliverables throughout the territory
  • Drive annual improvement of measurable commercial metrics; Sales, OP, DSO, ITO &TWC
  • Collaborate with other service centers, factories & contractors to leverage manpower, experience & assets

Area Manager, Jacksonville, FL, 2002 to 2007

  • Managed income statements for 3 Service Centers including Jacksonville, Savannah & Lakeland
  • Recruited, organized & developed associates of multiple disciplines at various sites
  • Promoted services growth in collaboration with Local Business Partners & direct salesforce
  • Actively pursued customer outages & special projects
  • Ensured successful project management from initial sales lead, planning, execution, completion & follow-up
  • Advanced all aspects of Quality Assurance & Environmental Safety & Health (QA / ESH) programs

Field Service Engineer, Clifton Park, NY, 1997 to 2002

  • Established a branch service facility
  • Responsible for profit & loss as well as two direct report technicians & one customer service associate
  • Conducted associates performance appraisals
  • Achieved sales growth of greater than 50% annually over the first four years of operation
  • Exhibited annual operations review to management staff
  • Earned recognition for outstanding site performance for fiscal years 2000 and 2001
  • Executed service orders including field service, repairs, new assembly, warranty from quotation to invoice
  • Recommended maintenance & performance modifications based on diagnostics analysis
  • Organized & presented technical product & service sessions for customers

International Startup Assignment, Sorocaba, SP – Brazil, 1997 to 1997

  • Assisted in all aspects of starting up a service branch in Brazil
  • Trained management, customer service & technical associates on various internal information systems
  • Wrote internal operational procedures & mapped process flow for service center operations
  • Performed customer site visits demonstrating products & services
  • Made strategic & tactical business recommendations to executive staff for future growth
  • This position was held concurrently with the CSE role listed below

Customer Service Engineer, Columbia, SC, 1995 to 1997

  • Responsible for all types of manufacturing & service orders from quotation to shipment
  • Wrote work orders for assembly, welding & machining operations
  • Coordinated field service calls incorporating Sales, Engineering, Operations & Management
  • Developed an ERP training program for associates at multiple service center locations
  • Completed various technical training courses including: Valve Technician I, Instrumentation Technician I & Diagnostics I