EDUCATION AND TRAINING

• University of Florida, Masters of Business Administration (2017)
• University of Florida, Masters of Engineering, Industrial & Systems Engineering (2016)
• Florida Professional Engineer License (2011)
• Clemson University, Bachelor of Science Mechanical Engineering (1995)

PROFESSIONAL EXPERIENCE

Omega Forensic Engineering, Parkland, FL, 2020 – Present

Forensic Engineer

• Performs forensic evaluations of buildings and structures to evaluate cause and origin of distressed conditions. Evaluations typically include inspections, documentation, and engineering reports.

An Industrial Equipment Manufacture, Lakeland, FL, 1995 – Present

 Director of Educational Services, 2017 to Present

• Strategic transformation of legacy Educational Services department to meet modern customer demands
• Develop new deliverables including Immersive Learning Environment, Augmented & Virtual Reality
• Modernize existing e-Learning content while expanding training catalog
• Architect Partner Learning program to maximize global sales & service effectiveness
• Support Training & Development program initiatives & projects across all Business units & World Areas

Program Manager, 2015 to 2017

• Create new vision, mission & direction for Training & Development & Seasonal Workforce Programs
• Oversee implementation of Oracle Learn Cloud learning management system (LMS)
• Develop new curricula & training structure beyond the existing Fisher technician certification portfolio
• Create Seasonal workforce program including policies, procedures & governance documentation
• Recruit, hire, train, retain & mentor seasonal workforce personnel • Continuous oversite responsibility of the nuclear qualifications program

Nuclear Program Manager, 2013 to 2015

• Responsible for overall improvement oversight & direction of nuclear industry customer engagements
• Developed Outage Excellence Guideline for operations managers & technical personnel to clearly define all aspects of well-executed customer engagement
• Created evaluation & vetting process for personnel performance including execution standards along with qualitative & quantitative measurements with communication plans
• Prepared training & communication materials for familiarization of new to the industry operations personnel
• Forecast & advise senior management on staffing levels, recruiting needs & training requirements
• Develop Key Performance Indicators & performance measurement metrics for contract incentives & negotiations
• Facilitate international service assignments & training coordination with European &Asian counterparts on special application services in both China and Spain
• Collaborate with factory Nuclear Business Unit, Qualifications Engineering Department, Hamilton ON Service Center & Columbia, SC service centers on order process improvements, quality & qualification engineering deliverables

Region Manager, 2007 to 2013

• Direct responsibility for Lakeland, Jacksonville & Atlanta service centers
• Supported Director of the Gulf Region in all strategic activities
• Achieve profitable revenue goals in excess of $12M with positive 3-year CAGR
• Manage & develop 10 associates in various roles, including 2 managers across 2 states & 3 facilities
• Plan & budget business expenses & capital based on revenue for annual operational reviews
• Expand service capabilities & deliverables throughout the territory
• Drive annual improvement of measurable commercial metrics; Sales, OP, DSO, ITO &TWC
• Collaborate with other service centers, factories & contractors to leverage manpower, experience & assets

Area Manager, Jacksonville, FL, 2002 to 2007

• Managed income statements for 3 Service Centers including Jacksonville, Savannah & Lakeland
• Recruited, organized & developed associates of multiple disciplines at various sites
• Promoted services growth in collaboration with Local Business Partners & direct salesforce
• Actively pursued customer outages & special projects
• Ensured successful project management from initial sales lead, planning, execution, completion & follow-up
• Advanced all aspects of Quality Assurance & Environmental Safety & Health (QA / ESH) programs

Field Service Engineer, Clifton Park, NY, 1997 to 2002

• Established a branch service facility
• Responsible for profit & loss as well as two direct report technicians & one customer service associate
• Conducted associates performance appraisals
• Achieved sales growth of greater than 50% annually over the first four years of operation
• Exhibited annual operations review to management staff
• Earned recognition for outstanding site performance for fiscal years 2000 and 2001
• Executed service orders including field service, repairs, new assembly, warranty from quotation to invoice
• Recommended maintenance & performance modifications based on diagnostics analysis
• Organized & presented technical product & service sessions for customers

International Startup Assignment, Sorocaba, SP – Brazil, 1997 to 1997

• Assisted in all aspects of starting up a service branch in Brazil
• Trained management, customer service & technical associates on various internal information systems
• Wrote internal operational procedures & mapped process flow for service center operations
• Performed customer site visits demonstrating products & services
• Made strategic & tactical business recommendations to executive staff for future growth
• This position was held concurrently with the CSE role listed below

Customer Service Engineer, Columbia, SC, 1995 to 1997

• Responsible for all types of manufacturing & service orders from quotation to shipment
• Wrote work orders for assembly, welding & machining operations
• Coordinated field service calls incorporating Sales, Engineering, Operations & Management
• Developed an ERP training program for associates at multiple service center locations
• Completed various technical training courses including: Valve Technician I, Instrumentation Technician I & Diagnostics I